Achieving BS ISO/IEC 20000. Enabling Change
By Jenny Dugmore & Shirley Lacy
Price: £30 / $50
Format: Paperback
Product code: PBIT0020
ISBN: 0-58044-639-5 & 978-0-58044-639-9
Pagination: 114pp.
Description
Scope: This book covers the configuration, change management and release management processes which are contained in clauses 9 and 10 of ISO/IEC 20000. It compares the three processes and describes how they interface with each other, and gives advice on the requirements and recommendations of ISO/IEC 20000, example metrics and audit evidence. This book also includes practical advice on meeting the ISO/IEC 20000 requirements on the roles and responsibilities of those involved.